Cookie and Local Storage Policy

Cookies and local storage technologies (such as HTML5 localStorage and sessionStorage) are small data files that websites download and store on your browser or device when you visit them.

These technologies enable websites to remember information about your session, your browsing preferences, and ensure the secure operation of applications.

At SaviaIA, we adhere to the principle of privacy by design: this website and our customer care widgets exclusively use technical storage that is strictly necessary for the operation of the service.

We do not use advertising tracking cookies, social media pixels, or invasive third-party analytics tools designed to profile visitor behavior.

The technical storage keys utilized by our platform are detailed below:

• savia.themeMode: Local storage (localStorage). Purpose: remember the display mode selected by the user (light mode or dark mode). Duration: persistent.
• savia.lang: Local storage (localStorage). Purpose: remember the language selected by the user in the public web interface or the backoffice dashboard. Duration: persistent.
• savia_token / savia.auth.*: Secure local storage / HTTP-only session cookies. Purpose: maintain operator authentication in the control panel following login. Duration: for the duration of the active session or until logout.
• savia_cid: Session storage (sessionStorage). Purpose: identify the active conversation thread in the web chat widget so that the visitor can continue their dialogue while browsing the site. Duration: browser session.

On checkout and subscription pages (/pricing and /start), our integrated payment provider (Stripe Inc.) may set strictly necessary technical cookies for payment authentication and card fraud prevention pursuant to PSD2 regulations.

You may at any time allow, block, or delete cookies and local storage items installed on your device through your web browser settings:

• Google Chrome: Settings > Privacy and security > Cookies and other site data.
• Mozilla Firefox: Settings > Privacy & Security > Cookies and Site Data.
• Apple Safari: Preferences > Privacy > Manage Website Data.
• Microsoft Edge: Settings > Site permissions > Cookies and site data.

Please note that disabling strictly necessary technical storage may prevent basic site features (such as session maintenance or language memory) from operating normally.

This Cookie Policy may be updated periodically to reflect legislative or regulatory amendments or instructions issued by data protection authorities.